Rbtv77live Privacy Policy – Personal Data Protection for Malaysian Members

Rbtv77live ("we", "the platform", "rbtv77live") values the privacy of every member and prospective member. This Privacy Policy explains in detail how we handle your personal data — including how it is collected, why it is used, who can access it, how long it is retained, and your rights in relation to that data.

This policy applies to all users of the rbtv77live platform, including registered members, visitors who browse the site without registering, and anyone who interacts with our platform through any channel — including the website, mobile app, live chat, and email.

Rbtv77live operates as a responsible data controller and processor under Malaysia's Personal Data Protection Act (PDPA) 2010. This means we have a legal obligation to ensure your personal data is collected, used, and stored in a lawful, fair, and transparent manner.

Rbtv77live only collects personal data that is genuinely necessary to provide our services. Below are the categories of data we collect and their primary purposes:

• Identity Data: Full name, national identification number (MyKad or passport), date of birth, and gender. This data is required for the KYC (Know Your Customer) process and to verify that you meet the minimum age requirement of 18 years.
• Contact Data: Mobile number, email address, and mailing address (where applicable). We use this data for account communications, security notifications, and customer support.
• Financial Data: Bank account details, DuitNow account numbers, Touch 'n Go eWallet phone numbers, GrabPay, Boost, ShopeePay or any other payment method you register. This data is used solely to process deposits and withdrawals. rbtv77live does not store full credit or debit card numbers — only secure tokens provided by our payment processors.
• Platform Activity Data: Betting records, game history, deposit and withdrawal amounts, bonus activity, game preferences, and platform usage patterns. This data is used to deliver our services, detect fraud, and meet regulatory obligations.
• Technical Data: IP address, device type, operating system, browser type, cookie data, session ID, and other technical information collected automatically when you use the rbtv77live platform.
• Communications Data: Records of live chat conversations, emails you send to us, and any feedback or complaints you submit. These communications are retained for quality assurance and dispute resolution purposes.

We do not collect sensitive data such as health information, religious beliefs, or political affiliations unless you voluntarily disclose it in the context of a support request. Such data will not be retained longer than necessary to resolve the relevant query.

Rbtv77live collects your personal data through several channels. It is important that you understand each of these channels so you are aware of when and how your data is collected:

• During Account Registration: When you register a rbtv77live account, you directly provide your name, phone number, email address, date of birth, and password. This information is collected with your active consent.
• During the KYC Process: When making your first withdrawal or when identity verification is required, you will need to submit a copy of your ID and proof of payment method. These documents are stored securely in our encrypted systems.
• During Financial Transactions: Every time you make a deposit via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX, or any other payment method, transaction details including the date, time, amount, and payment method are automatically recorded.
• During Platform Use: Your activity on the rbtv77live platform — including sports betting on the Malaysia Super League and EPL, poker games, lottery number purchases, slots, and Live Casino interactions — is automatically recorded for operational and compliance purposes.
• Via Cookies and Tracking Technologies: The rbtv77live platform uses cookies and similar technologies to collect technical data about how you use the platform. See Section 8 for more information on cookies.
• Via Authorised Third Parties: In certain cases, rbtv77live may receive data from legitimate third parties — such as identity verification service providers or payment processors — for the purpose of verifying the accuracy of the information you have provided.

Rbtv77live uses the personal data it collects for legitimate and necessary purposes only. We do not use your data for anything unrelated to the operation of the platform. The primary purposes for which your personal data is used are as follows:

• Account Management: Creating, managing and maintaining your rbtv77live account — including the login process, identity verification, profile updates and password management.
• Transaction Processing: Processes all deposits via supported Malaysian payment methods (DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks) and handles withdrawal requests to your preferred account.
• Service Provision: Enabling you to access and use all rbtv77live products — Sports Betting, poker, lottery, jackpots, Live Casino and match odds — smoothly and securely.
• Security & Fraud Prevention: Detects, investigates, and prevents fraudulent activity, money laundering, multi-account usage, and any other platform abuse. This includes activity pattern analysis and monitoring of suspicious transactions.
• Legal & Regulatory Compliance: To fulfil compliance obligations under Malaysia's PDPA 2010 and applicable financial regulations, including reporting requirements to the relevant authorities where suspected unlawful activity is identified.
• Service Communications: Sending important account notifications such as deposit confirmations, winning alerts, security reminders and significant policy updates.
• Customer Support: Enables the rbtv77live customer support team to assist you effectively by accessing relevant account records and interaction history when you contact us.
• Platform Improvement: Analysing aggregated (non-individual) usage data to understand how members use the platform and identify opportunities to improve the overall user experience.
• Responsible Gambling: Monitoring betting patterns to identify early signs of gambling problems and provide appropriate support to members who may need assistance.

Rbtv77live does not sell, rent, or trade member personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, we share data with specific parties under limited and controlled circumstances:

• Payment Service Provider: We share the necessary information with payment gateway providers — including DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and FPX banks such as Maybank and CIMB — solely for the purpose of processing your financial transactions. All such providers are bound by strict data protection agreements.
• Identity Verification Service Provider: For the KYC process, we may engage approved third-party identity verification service providers. Information shared is limited strictly to what is required for verification purposes.
• Platform Technology Provider: Game software providers and technical infrastructure suppliers that support the rbtv77live platform may access certain data in the course of delivering their services. All such providers are bound by strict confidentiality agreements.
• Legal Authority: rbtv77live will disclose personal data to government authorities, law enforcement, or regulatory bodies when required to do so by Malaysian law or a valid court order.
• Business Transfer: In the event of a merger, acquisition, or sale of rbtv77live's business assets, member data may be transferred to the new entity. You will be notified in advance and your rights over your data will be preserved.

In all data sharing arrangements, rbtv77live ensures that recipients are bound by appropriate data protection agreements and use the data only for specific, legitimate purposes.

The security of member personal data is among rbtv77live's highest technical priorities. We continually invest in security infrastructure to ensure your data is protected against unauthorised access, loss, destruction, or unlawful disclosure.

• 256-bit SSL Encryption: All data transmitted between your browser or app and rbtv77live's servers is encrypted using TLS protocol with 256-bit keys — the same security standard used by leading banking and financial institutions in Malaysia.
• Stored Data Encryption: Sensitive data such as passwords (stored as irreversible hashes), financial details, and KYC documents are encrypted at rest in our database using AES-256 encryption.
• Internal Access Controls: Access to members' personal data within rbtv77live is restricted to staff who genuinely require it to perform their duties. All access is logged and regularly monitored.
• Two-Factor Authentication (2FA): We encourage all members to enable 2FA on their accounts. Internally, administrator access to sensitive systems requires multi-factor authentication as a mandatory requirement.
• Continuous Security Monitoring: rbtv77live's systems are monitored around the clock by our security team to detect any intrusion attempts, suspicious activity, or potential security threats.
• Regular Security Audits: The rbtv77live platform undergoes periodic independent security audits by recognised cybersecurity firms to identify and address any potential vulnerabilities.
• Incident Response Plan: rbtv77live has a comprehensive security incident response procedure. In the event of a data breach affecting members, we will notify affected members and the relevant authorities within the timeframe required by law.

Rbtv77live retains your personal data for as long as it is needed for the purposes described in this Privacy Policy, or as required by applicable Malaysian law. The following are retention period guidelines for key data categories:

• Active Account Data: For as long as your account remains active on rbtv77live. This includes your profile information, KYC data, and activity history.
• Financial & Transaction Records: Minimum 7 years from the transaction date, in line with Malaysian accounting and financial recordkeeping requirements.
• Betting & Gaming Records: A minimum of 5 years for dispute resolution, regulatory compliance, and internal audit purposes.
• Communication Records (Live Chat & Email): 3 years from the date of communication, for quality assurance and the resolution of any disputes that may arise at a later stage.
• Technical Log Data: 12 months for standard system logs. Security and investigation logs are retained for up to 3 years.

Once the relevant retention period has expired, or upon receipt of your data deletion request (see Section 9 on your rights), rbtv77live will securely delete or anonymise your data so that it can no longer be linked to your identity. In certain cases where data must be retained to fulfil a legal obligation, we may keep a portion of the records even after your account has been closed.

The rbtv77live platform uses cookies and similar tracking technologies to enhance your experience, maintain your login session and understand how the platform is being used. The following explains the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session, remembering your language preference, and securing your session. Without these cookies, the platform will not function properly. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform — which pages you visit, how long you spend on each page, and any error messages you encounter. This data is used in aggregate form to improve the performance of the rbtv77live platform.
• Functional Cookies: Allows the platform to remember your preferences — such as display settings, language choice, and search history — to deliver a more personalised experience.
• Analytics Cookies: rbtv77live uses internal analytics tools to understand platform usage patterns. This data is not shared with any external third-party analytics platforms.

You can manage or disable cookies at any time through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the rbtv77live platform — you may be unable to log in or access certain features.

Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have certain rights regarding the personal data held by rbtv77live. We respect and actively facilitate the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you. Submit your request by emailing support@rbtv77live.net. We will process your request within 21 business days.
• Right to Rectification: If the personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request a correction. For basic details such as your phone number or email address, you can update these directly in your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data when it is no longer required for the original purpose for which it was collected, or when you withdraw your consent. However, we may be unable to fulfil such a request in full if we have a legal obligation to retain certain data.
• Right to Object to Processing: You may object to the processing of your data for specific purposes such as direct marketing. To opt out of marketing, simply update your communication preferences in your account settings or contact our team.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict how we use your data while a dispute or review is being processed.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format so that you can transfer it to another service if needed.
• Right to Withdraw Consent: Where the processing of your data is based on consent, you may withdraw that consent at any time without affecting the validity of any processing carried out prior to the withdrawal.

To exercise any of the rights above, contact the rbtv77live data protection team by email at support@rbtv77live.net with the subject line "Personal Data Rights Request — [Your Account Number]". We are committed to responding within 5 business days and resolving requests within 21 business days.

Rbtv77live reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or changes in how our platform operates. When we make changes:

• The "Updated" date at the top of this page will be changed to reflect the date of the latest amendment.
• For material changes that significantly affect your privacy rights, we will send a notification to the email address registered to your account at least 14 days before the changes take effect.
• Previous versions of this Privacy Policy will be retained and can be requested through our customer support for reference purposes.

Continued use of the rbtv77live platform after an amendment's effective date constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and withdraw your data in accordance with the procedure set out in Section 9.

If you have any questions, concerns, or requests regarding this Privacy Policy or how rbtv77live handles your personal data, please do not hesitate to get in touch with us:

• Live Chat: Our fastest channel — available 24 hours a day, 7 days a week, directly from the rbtv77live platform. Our team responds in under 3 minutes and is fully able to communicate in Bahasa Malaysia.
• Email (Privacy Inquiries): support@rbtv77live.net — use the subject line "Privacy Policy Inquiry" to ensure your email reaches the right team and is handled with the appropriate priority.
• Official Complaints: For formal complaints regarding a privacy breach, please use the subject line "Official Privacy Complaint — [Account Number]". We are committed to responding within 3 working days.

If you are not satisfied with our response to your privacy complaint after the internal process has been completed, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP), the supervisory authority responsible for enforcing PDPA 2010 in Malaysia.